Shipping Policy

Last updated: 01/17/2026

At TurnSpin, we're committed to delivering premium pet products quickly, safely, and reliably. Free shipping on all U.S. orders — no minimums, no surprises at checkout.

Order Processing

All orders are processed and shipped through our trusted U.S. fulfillment center.

  • Orders are typically processed within 1–2 business days after payment is confirmed.

  • Orders placed on weekends or holidays begin processing the next business day.

  • During peak periods or promotions, processing times may be slightly extended.

  • You'll receive an order confirmation email immediately after your purchase is complete.

Free Standard Shipping (U.S.)

We offer free standard shipping on all U.S. orders with no minimum purchase required. The cost of standard shipping is incorporated into our product pricing so you can shop without surprise shipping fees at checkout.

Standard shipping typically arrives within 2–5 business days after shipment, depending on destination and carrier conditions. Delivery times are estimates and not guaranteed.

Optional Expedited Shipping

If you need your order sooner, expedited shipping options may be available for an additional charge at checkout.

  • Expedited options and pricing are shown at checkout when available.

  • Availability depends on your delivery address, item(s) ordered, carrier service levels, and operational cutoff times.

  • Expedited delivery estimates begin after your order ships (processing time still applies).

Shipping Methods & Carriers

We ship using reputable national carriers and services best suited for your order based on destination, package characteristics, and available service levels.

Order Tracking

When your order ships, you will receive a shipping confirmation email with tracking information.

  • Tracking may take up to 24 hours to update after shipment.

  • If you don't receive tracking details, contact us at turnspin@turnspinproducts.com.

Shipping Destinations

  • We currently ship to addresses within the United States.

  • At this time, we do not ship internationally.

  • Certain address types (e.g., P.O. boxes or military addresses) may have limited shipping options and may not support expedited services.

Shipping Delays

TurnSpin is not responsible for delays caused by circumstances outside our control, including carrier disruptions, weather events, or incorrect/incomplete shipping information provided at checkout. If your shipment appears delayed, contact us and we'll assist with tracking and resolution.

Incorrect or Incomplete Addresses

Please verify your shipping address at checkout.

  • Orders returned due to an incorrect or incomplete address may require additional shipping fees to resend.

  • TurnSpin is not responsible for orders delivered to incorrectly provided addresses.

Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, contact us within 7 days of delivery (or the expected delivery date). Please include your order number and photos (if applicable). We will work with the carrier to resolve the issue.

Returns & Exchanges

Shipping costs related to returns or exchanges are governed by our Returns Policy. For complete details on returns, refunds, and exchanges, please visit our policies page or contact customer support.

Contact

TurnSpin Customer Support
Email: turnspin@turnspinproducts.com
We typically respond within 1 business day.