Return Policy

We want you and your pet to be completely happy with your purchase from TurnSpin. If you’re not satisfied, we offer a 30-day return policy.

Eligibility:

  • Returns must be initiated within 30 days of delivery.
  • Items must be unused, in original packaging, and in resellable condition.
  • Proof of purchase is required.

How to Return:

  1. Contact us with your order number and reason for return.
  2. We'll provide return instructions and a return address.
  3. Once we receive and inspect the returned item, we’ll process your refund.

Non-Returnable Items:
Certain items such as personalized products or clearance items may not be eligible for return. This will be indicated on the product page.

Refunds:
Refunds are issued to the original payment method within 5–7 business days after return approval.

Return Shipping:
Customers are responsible for return shipping costs unless the item is defective or incorrect.